Terms and Conditions
A reservation can be made through the booking form on this site. This method is simply a request for availability at Masseria Torre Abate Risi and is not a confirmed reservation. Upon receipt of your request, we will be responsible for promptly answering your inquiry and will provide further instructions to proceed and guarantee your booking.
The reservation is valid only after we sent the written confirmation and the deposit is made.
Method of payment: the reservation is valid only after paying 30% in advance by bank transfer or credit card (AMEX / Diner’s Club / Visa / Mastercard) before arrival; the balance must be paid by credit card or bank transfer within 30 days of arrival.
Documents: at the time of arrival, it is essential to present a valid identity document for each guest, in order to allow the registration according to the Italian laws in effect. Minors must be accompanied by at least one parent or have a written authorization signed by the parent.
Check-in: the apartments are available starting from 14:00. Please inform us of the expected arrival time in advance or any eventual delays. In case the arrival time is not communicated in advance, check-in will be available from 14:00 to 21:00.
Check-out: before 11:00. Special late check-out requests must be communicated to us in writing and receive our approval.
Pets may be permitted upon explicit written request.
Smoking is not permitted in the apartments. Smoking is only permitted in the common areas only and those shared spaces are to be kept clean and tidy.
Events and parties: private events and dinners can be organized according to local municipal laws. Special events extending beyond this hour will require written approval and coordination.
Safety: all guests are required to follow the standard procedures for safety while on premises. Barbeques are not allowed without our explicit approval and presence of our staff. Used cigarettes are not to be left in the gardens and on premises. Please use ashtrays and bins to dispose of cigarettes.
The outdoor swimming pool is open from 07:00 to 20:00 every day. In order to use the pool outside of the specified time, please contact the staff in advance. It is not allowed to have meals and drinks of any sort inside the pool. Children’s inflatable devices can only be used under strict parental supervision as there is no lifeguard on duty.
Bicycle rental: it is possible to rent bikes for free and upon request, provided they are returned in optimal conditions (any damage must be promptly communicated to staff).
Transfer from and/or to the airport can be arranged upon request and at an additional cost.
Self-catered apartments: as the masseria offers self-catering apartments, breakfast is not provided. That said, all apartments are equipped with a serviced kitchen. On request and at an additional cost, breakfast can be prepared daily and served.
Housekeeping: cleaning of the apartments will be agreed upon at check-in. Change of sheets and towels, as well as special laundry services, are made upon on request.
Cancellation and / or cancellation of the stay: In case of cancellation of the stay by the customer, the communication must be received in writing within 31 days before arrival. We will try to do our best to meet the needs of the client by canceling the booking, but if this is not possible, we will proceed as follows:
For cancellations received within the 31st day, no penalty before arrival; The reservation will be fully reimbursed.
For cancellations made between the 30th – 23rd day of the scheduled arrival date, a penalty of 40% of the total amount agreed will be applied.
For cancellations made between the 22nd – 16th day of the scheduled arrival date, a cancellation fee of 60% of the total agreed amount will apply.
For cancellations made between the 15th – 8th day of the scheduled arrival date, a penalty of 80% of the total amount agreed will be applied.
For cancellations made between the 7th day and the scheduled arrival date, a penalty of 100% of the total amount agreed will be applied.
In case of no-show, customers will be charged the full amount of the stay.
During the high season, the reservation is non-refundable.
Early departures: any changes must be communicated promptly before arrival; If guests decide to leave before the scheduled date, the full amount of the stay will have already been paid.
Reservations and restrictions of availability: if the Masseria Torre Abate Risi should be forced to cancel the booking due to conflicting calendars or overbooking, in agreement with the customer, we will try to find an alternative solution of the same level of accommodations.